Term and Conditions

Please read the following terms and conditions carefully. They govern your access and use of this website. By accessing or using this website, you agree to be bound by these terms and conditions and accept them in full, as they may be modified by CSathi.Com from time-to-time and posted on this website.

No Warranties
Although CSathi.Com attempts to provide accurate information, names, images, pictures, logos, icons, documents, and materials (collectively, the “Contents”) on the website, it makes no representation, endorsement, or warranty that such Contents are accurate or suitable for any particular purpose.

The website and its contents are provided on an “as is” basis. Use of the website and its contents is at the user’s sole risk. The website and its contents are provided without any representations, endorsements, or warranties of any kind whatsoever, either expressed or implied, including, but not limited to, any warranties of title or accuracy and any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, with the sole exception of warranties (if any) which cannot be expressly excluded under applicable law. As noted below, CSathi.Com also makes no representations, endorsements, or warranties, either express or implied, with respect to any website operated by a third party.

Limitation of Liability
In no event will CSathi.Com be liable for any damages, including, without limitation, indirect, incidental, special, consequential or punitive damages, whether under a contract, tort or any other theory of liability, arising in connection with any party’s use of the website or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line system failure, loss of data, or loss of use related to this website or any website operated by any third party or any contents of this website or any other website, even if CSathi.Com is aware of the possibility of such damages. In particular,

  • CSathi.com gives no guarantee the personal data or business data communicated to it by a User corresponds to the actual identity of that User.
  • CSathi.Com gives no guarantee the personal data or business data communicated to it by a User’s customer corresponds to the actual identity of that User’s customer.
  • CSathi.Com accepts no liability whatsoever for content submitted by its Users or for the activities of its Users. These cannot be attributed to CSathi.Com, nor do they represent CSathi.Com’s opinion. This disclaimer also applies to links set up by Users on pages within the CSathi.Com website.
  • Users have no claim to uninterrupted availability and correct functioning of either the platform or the Features, or to uninterrupted availability on the website pages of material installed on the server and/or to absence of errors in that material. Users also have no claim to absence of viruses or other toxic programs.
  • The links contained on the CSathi.Com website are not under CSathi.Com’s control. CSathi.Com disclaims all responsibility either for the contents of these links or for the contents of the websites that can be reached through them.
  • CSathi.Com’s liability is limited to damage or loss resulting from deliberate act of gross negligence committed by CSathi.Com and/or its vicarious agents or representatives and that too only in cases where fundamental commercial contractual obligations signed with CSathi.Com have been breached.
  • CSathi.Com disclaims all liability for indirect loss or damage, in particular consequential loss resulting from defects, unforeseeable or atypical losses and loss of profits, in cases attributable to acts of minor negligence committed by it or its vicarious agents and representatives.
  • The provisions contained in the foregoing paragraphs of this clause cover all contractual and non-contractual claims resulting from this contract or from use of the CSathi.Com website.
  • In any case the liability under the product liability law remains unaffected.
  • User-submitted content is uploaded to and stored on the operator’s server at a memory location specifically allocated to that user. The operator is entitled to stipulate the storage conditions. In particular, the amount of storage capacity and the duration of storage of user-uploaded content are limited. If the storage capacity available to any individual User is exceeded, it will be impossible to store any further content. The provider is also entitled to delete content without prior notice in cases where the storage period has expired.

Use of Website
Contents are included in this website solely for the relevant use of website users. You may not copy (other than a copy for personal use), modify, distribute, transmit, display, perform, reproduce, transfer, resell, or republish any of the Contents of this website without the prior written consent of CSathi.Com, which may be withheld in its sole discretion.

Copyrights and Other Intellectual Property
Except where otherwise expressly noted or as noted below, all Contents of this website, including white papers, case studies, graphics, icons and overall appearance of the website, are the sole and exclusive property of CSathi.Com

Links to Other Websites
CSathi.Com may establish links between this website and one or more websites operated by third parties. CSathi.Com has no control over any such other websites, the contents therein or the products/services offered. The existence of any such links shall not constitute an endorsement, representation or warranty by CSathi.Com of such websites, the contents of the websites, the products or services of the websites or the operators of the websites. CSathi.Com disclaims responsibility for the privacy policies and customer information practices of third-party internet sites hyperlinked to our sites.

CSathi.Com may, at any time, make modifications, changes, and alterations to the Contents of this website, including these terms and conditions, without prior notice. You are responsible for regularly reviewing these terms and conditions. Your continued use of this website following any modifications, changes, or alterations shall constitute your acceptance of such modifications, changes, or alterations.

No waiver by CSathi.Com of any right under or term or provision of these terms and conditions will be deemed a waiver of any other right, term, or provision of these terms and conditions at that time or a waiver of that or any other right, term, or provision of these terms and conditions at any other time.

Behavioural codex

  • CSathi.Com platform should be used solely for the purpose of correct, constructive, objective sharing of opinions, experience, suggestions, feelings, etc. on the products or services rendered to the consumers posting the same. This platform may not be used for banned or illegal or any socially degraded objectives
  • All users undertake to register only under their genuine identity and also submit only true feedback or response as customers or fellow customers or as service/product merchant companies. No fake entries or registrations with the intent of maligning other users or business entities or to falsify one’s own customer feedback will be tolerated. Such users or business entities registered as users will be blacklisted from participating in this platform any further and legal action initiated.
  • Each User undertakes to act in a fair and trustworthy way and, in particular, to refrain from culpably deceiving or damaging other users, for example, by claiming to be an employee or representative of a particular business entity or as a victimized consumer or as employee of CSathi.com for the purpose of maligning another user wrongly or for obtaining personal information on other users.
  • Each User undertakes to comply with the regulations on protection of minors.
  • CSathi.Com platform must not be used for purposes which would constitute violation of Indian Constitution by the User.
  • Users are prohibited from engaging in activities aimed at sabotaging or otherwise interfering with CSathi.Com platform and, in particular, from taking any action capable of affecting the physical or electronic structure of the Features.
  • All Users of the CSathi.Com website  bear sole and exclusive responsibility for content and contributions input by them and for activities undertaken by them. The publisher does not audit user-submitted or uploaded content or other user input prior to its publication in the Internet.
  • All Users bear sole and exclusive responsibility for creation of backup information of content input by them. CSathi.Com accepts no responsibility whatsoever for any loss of data

User obligations

  • Users of CSathi.Com Platform undertake not to publish, transmit or upload any content which violates Indian Constitutional Laws, and not to submit or upload any content which are defamatory, slanderous, morally offensive, obscene, pornographic, glorify the use of violence, are of an insulting or discriminatory nature, are known to be untrue or otherwise constitute a criminal offence.
  • Users grant CSathi.Com unlimited and territorial unrestricted rights to use and exploitation of content generated by them. This includes the rights to amendment, duplication, transmission, publication and further development of content, and also to its assignment to third parties without giving rise to any claim to remuneration. Content submitted by a User can be published elsewhere by that User himself.
  • Users are not permitted to input content or files which would unnecessarily delay loading time on the website, for example, images, films or large data files.
  • Images or documents or business cards uploaded by Users, if they contain their business logos or trademarks, would be the responsibility of the Users in how it appears in our database. CSathi.Com will not undertake the responsibility for the correctness of the logo or trademarks if these are used in rendering any of its current or future services to the User.
  • Prior to uploading any document while registration, each user must verify its freedom from viruses with an up-to-date anti-virus program.
  • Launching and supporting the platform is a voluntary service provided by CSathi.Com. CSathi.Com reserves the right to exclude or delete such content and contributions at any time or even stop the service with no obligations to its users or their customers.

Other Key Terms and Conditions

Service provided

  • The CSathi.com platform (hereinafter called “Platform”) giving its users (hereinafter called “Users”) the opportunity to offer their customer complaints as escalation when regular service requests or attempts have failed or where there is no mechanism to voice or simply to share their expectations and angst. The customer voice is applicable to any product or service provider and can be submitted under a registered user id. Use of this platform features is conditional on consent to and compliance with all the conditions listed in this page Terms of Use. These conditions still apply in cases where a User accesses the CSathi Platform from outside the territory of the Republic of India where its parent entity is registered.


  • The Features are available to all users of all age groups who have a personal, registered user account . No person can claim a right to registration.


  • Each applicant for user status must complete the registration form by entering his/her registration details. Registrations are valid for the User alone and are not transferable.
  • Users must register only genuine complaints and feedback based. In cases where it transpires that Users have falsified the submission using the platform CSathi.com reserves the right to exclude them from further access and take legal action if it amounts to damage to CSathi.com or any other third party.
  • Each User bears personal responsibility for confidentiality of his/her login name and password. Each User bears sole personal responsibility vis-à-vis the submissions made using their user credentials on the Csathi. Com platform.
  • Users must inform CSathi.Com immediately of any unauthorized use of their access data or of any failure on their part to comply with data protection regulations. This information can be sent at any time to: voc@csat360.com
  • Users can terminate their registration at any time without stating reasons by sending an email to VOC@csat360.com. After receipt of the notice of termination VOC360 will cancel the registration.

Data protection

  • The user undertakes to make all due allowance of expectations towards data protection and data security while sharing details.
  • The User hereby grants his consent to CSathi.Com to use and storage of all data disclosed by users, the commentators to user’s posts, obtained from its server’s protocol files within the CSathi.com platform for the purpose of follow up , research and analysis of market trends and to make further communication. Csathi.com reserves the right to use these data for the purpose of giving the User information on any relevant topic connected to our operations. By submitting posts, the User automatically grants consent to use of his/her personal data in this form. Data thus collected will in no case be sold or otherwise transmitted to third parties without the User’s prior consent except where it is necessary to share with the name merchant company against or about whom the post is submitted.
  • User explicitly consents that by submitting a post about a merchant company, all particulars so posted can be utilized, reproduced, printed, copied, transmitted, shared in any media by CSathi.com with the concerned merchant company to achieve resolution or to understand the issue more deeply.
  • User also consents for CSathi.com to use every such post made including the consequences of the post for research and analysis purpose, to share as case study or use as an educative example with the larger audience of business community; to draw lessons; implement a solution or any other related cause
  • User is made aware that all his/her posts will be viewable publicly
  • CSathi.com reserves the right to monitor a User’s activities for the following reasons:

-to fulfil its legal obligations

-to ensure legal protection of other users,

-to ensure compliance with these conditions for use,

-to defend and protect CSathi.Com’s own rights,

-to repair any technical defects or problems affecting the platform or related features.

  • CSathi.Com is entitled to communicate certain user data, which shall not allow the identification of the User, to third parties – including clients taking advertising space in its publications – for demographic purposes. CSathi.Com shall also be entitled to use these data itself for statistical purposes and for identification of trends.
  • CSathi.Com attaches great importance to retaining the trust of its Users. Consequently, we wish to give Users the opportunity to question us at any time on our use of their personal data. Users wishing to ask questions on use of their personal data or having doubts on our compliance with data protection regulations, and also any user seeking deletion of his personal data can send his request at any time to the email VOC@CSAT360.COM

CSathi.Com’s rights

  • CSathi.Com is entitled to cancel User registrations at any time without stating reasons. Any such cancellation terminates the user’s right to use the services provided by the platform. The publisher can serve notice of cancellation either by letter, by fax or by E mail or by Instant or Short Messaging Services.
  • CSathi.Com is also entitled to delete individual user-submitted contributions of parts thereof at any time and at its sole discretion. This applies, in particular, in cases where a user has committed a violation of these conditions for use. CSathi.Com is under no obligation to give Users advance warning of deletion of content generated by them.
  • CSathi.Com is also entitled to amend the features of the platform and/ or questions posed for registration or feedback submission or to the Terms and Conditions for use of the website at any time. Users are personally responsible for acquainting themselves with the updated conditions. A user’s continued use of CSathi.Com Platform after update of the conditions for use shall constitute his acceptance of the updated conditions. Should any user contest the updated conditions for use, CSathi.Com shall be entitled to exercise its rights as set out in this clause.
  • CSathi.Com reserves the right to modify the features of the Platform at any time. This also includes the right to levy a charge for use of the platform or to discontinue them completely.
  • CSathi.Com is under no obligation to verify accuracy, completeness or legality of user-generated contributions, in particular, of contributions posted by their customers.

Final provisions

  • CSathi.Com’s Standard Terms of Contract (in the version which is valid at any given time) and Licensing Terms shall also be applicable.
  • Conclusion of this contract or use of CSathi.Com services and offers does not in any way constitute formation of a joint venture or partnership, or creation of an employer-employee relationship of an agency relationship between CSathi.Com and the individual user.
  • The website’s contents are protected by Indian and foreign copyright and trademark law.
  • Unless otherwise stipulated by law, the place of jurisdiction shall be Mumbai.
  • This contract is governed by Indian Constitution in the version applicable at any given time.
  • Should any of the individual provisions contained in these conditions for use prove or subsequently become invalid, this shall not affect the validity of the remaining provisions. In the event of invalidity of any provision the parties to this contract will agree a legally valid alternative provision corresponding as closely as possible in commercial terms to the original invalid provision. The same shall apply in the event of subsequent discovery of any omission from the contract.

For any further clarification, please write to VOC@CSAT360.COM

Follow up responses and comments

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